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Preventing Robbery

STEPS LOTTERY RETAILERS CAN TAKE TO PREVENT AND HANDLE A ROBBERY

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Retailer Reference

See below for useful how-to videos, best practice guides and other helpful resources. This page is a work in progress so keep checking back as we add more resources.

Sections on this page:

Reference Guides
How-to Videos

Reference Guides

Quick Reference Guides

Current Video Lottery Games by Machine

Retailer Compact Quick Reference Guide

RetailerPro Quick Reference Guide

GT20 Quick Reference Guide

GT28 Quick Reference Guide

QR Code Reference Sheet- How To Videos

Detailed Reference Guides

Retailer Compact Reference Guide

GT20 Reference Guide

GT28 Reference Guide

RetailerPro Reference Guide

Other Reference Materials

Available Scratch-its Game Planogram, January 2022

Affidavit for Stolen Scratch-its

Cleaning & Disinfecting Your New Lottery Gaming Equipment

Sample – Scratch-it Inventory Sales Sheet

Traditional/Video Register Balancing Sheet

How-to Videos

Game Touch 20/28 Support

Game Touch Support

Signing On

Signing on and management functions

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Game Touch Support

Playslip Jams

Clearing jams and cleaning the play slip reader to prevent them

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Game Touch Support

Clearing Bill Jams

Accessing the cash box and bill acceptor to clear jams

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Game Touch Support

Loading Scratch-its

Loading and unloading Scratch-it tickets

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Game Touch Support

Help Screen

Locating and using the help screen and ADA “flip screen”

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Game Touch Support

Shopping Cart

Adding or removing items and checking out

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Game Touch Support

Loading Paper

Opening to printer to reload or clear paper jams

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Game Touch Support

Multiplier Options

Choosing numbers, multipliers and multiple draws

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Game Touch Support

Cleaning Equipment

Cleaning products and best practices

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Retailer Compact Support

Retailer Compact Support

Reports

Running and printing standard reports

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Retailer Compact Support

Printing Tickets

Printing & validating tickets using the Retailer Compact terminal

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Retailer Compact Support

Equipment Basics

High-level overview of types of Lottery equipment you may have at your location

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Video Lottery Terminal Support

VLT Support

Validating Tickets

Validating single or multiple cash slips

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VLT Support

End of Day Reports

Using your end of day report to determine deposit amount

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VLT Support

Signing on to iLink

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VLT Support

Loading Paper

Best practices for loading paper in terminals

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VLT Support

VLT Paper Jams

Opening the printer to clear jams

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VLT Support

Disabling VLTs

How to disable Video Lottery terminals

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VLT Support

Opening VLT Doors

Best practices for opening doors of all terminal types

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VLT Support

Cash Box

Opening, removing, and replacing the cash box

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VLT Support

Bill Jams

Clearing cash jams in a bill acceptor

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VLT Support

Cleaning VLTs

Best cleaning practices for Video Lottery and iLink terminals

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