Retailer Best Practices and Support

See below for useful training videos, best practice guides and other helpful resources. This page is a work in progress so keep checking back as we add more resources.

Responsible Gaming

Caring for Customers During Covid

Quick Tips & How-Tos

Game Touch 20/28 Support

Scroll through to watch several videos on maintaining your new Game Touch machines.

  • Loading and Unloading Scratch-its
  • Loading Paper and Clearing Jams
  • Sign-on and Management Functions
  • Clearing Bill Jams
  • Clearing Playslip Jams
  • Cleaning Equipment

QUICK TIPS & HOW-TOS

Video Lottery Machine Support

Swipe through for a number of helpful videos on working with Oregon Lottery Video Lottery machines.

  • Reopening Best Practices
  • Disabling Video Lottery Terminals
  • Opening Video Lottery Terminal Doors
  • Emptying the Cash Box
  • Clearing a Bill Jam

QUICK TIPS & HOW-TOS

Video Lottery Maintenance

  • Signing on to the iLink
  • Validating Cash Slips on iLink
  • EOD Reports – Daily Deposits
  • Loading Paper in Video Lottery Terminals
  • Clearing a Paper Jam
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Resources

Current Video Lottery Games by Machine

Current Video Lottery machines and games

Cleaning & Disinfecting Your New Lottery Gaming Equipment

Cleaning & Disinfecting Your New Lottery Gaming Equipment

GT20 Quick Reference Guide

GT20 Quick Reference Guide

GT28 Quick Reference Guide

GT28 Quick Reference Guide

Retailer Compact Quick Reference Guide

Retailer Compact Quick Reference Guide

Retailer Compact Reference Guide

Retailer Compact Reference Guide

Lottery Connection

Winners around the state
Lottery Connection

Winners for March!

Recent big winners from around the state
Update
Lottery Connection

Retail Contract update

We are working to update a new contract for our retailer partners. Some of the major changes to the new contract, which will run through June 2025, include:
Winners around the state
Lottery Connection

Winners for January!

Recent big winners from around the state
RG Training
Lottery Connection

Responsible Gambling Refresher Training for Video Lottery Retailers

The Oregon Lottery launched refresher training to all Video Lottery℠ retailers and their employees in November, called “Responsible Gaming & You.”
Rule Change
Lottery Connection

Bingo rules

The Oregon Department of Justice has authorized that only charitable, fraternal or religious organizations can conduct BINGO games.
Oregon Lottery logo
Lottery Connection

Video Lottery Terminals Disabled Due to Covid-19 Concerns

In compliance with Governor Brown’s recent executive order on social distancing, Oregon Lottery is disabling play on its statewide network of Video Lottery terminals, effective at 5 p.m. Tuesday, March 17, 2020.
See All Lottery Connection Stories