See below for useful training videos, best practice guides and other helpful resources. This page is a work in progress so keep checking back as we add more resources.
Caring for Customers During Covid
Game Touch 20/28 Support
Scroll through to watch several videos on maintaining your new Game Touch machines.
- Loading and Unloading Scratch-its
- Loading Paper and Clearing Jams
- Sign-on and Management Functions
- Clearing Bill Jams
- Clearing Playslip Jams
- Cleaning Equipment
Video Lottery Machine Support
Swipe through for a number of helpful videos on working with Oregon Lottery Video Lottery machines.
- Reopening Best Practices
- Disabling Video Lottery Terminals
- Opening Video Lottery Terminal Doors
- Emptying the Cash Box
- Clearing a Bill Jam
Video Lottery Maintenance
- Signing on to the iLink
- Validating Cash Slips on iLink
- EOD Reports – Daily Deposits
- Loading Paper in Video Lottery Terminals
- Clearing a Paper Jam
Retail Contract update
We are working to update a new contract for our retailer partners. Some of the major changes to the new contract, which will run through June 2025, include:
Responsible Gambling Refresher Training for Video Lottery Retailers
The Oregon Lottery launched refresher training to all Video Lottery℠ retailers and their employees in November, called “Responsible Gaming & You.”
The Oregon Department of Justice has authorized that only charitable, fraternal or religious organizations can conduct BINGO games.