Temporary Closures and Reopenings – Covid Protocols

The Oregon Lottery is working to keep retailers informed and to provide resources as state guidance changes based on each county’s Covid infection risk level. We know keeping up with evolving guidelines can be challenging and appreciate the steps you take to ensure your staff’s and customers’ safety.

Please monitor your retailer emails and this page for updated information as it is made available. For additional support, contact your Field Sales Representative or call Customer Service at 1-800-766-6789. Please see the Governor’s Office Guidance for additional information about Oregon’s current guidelines.

Caring for Customers During Covid

Reopening Best Practices

As Video Lottery retailers are allowed to reopen, we will continue to communicate updated best practices and resources.

Printable Signage

Now Open banner
4’x3′ banner
PDF template may be sent to any local vinyl banner shop
English | Spanish

Welcome Back directions to players
11″x17″ (tabloid size)
English | Spanish

Welcome Back directions to players (Video Lottery only)
11″x17″ (tabloid size)
English | Spanish

Practice Physical Distancing
8.5″x11″ (letter size)
English | Spanish | Chinese

Video Lottery Machine is Ready
8.5″x11″ (letter size)
To be placed on VLTs to designate machine has been cleaned between players
English | Spanish | Chinese

Video Lottery Machine is Unavailable
8.5″x11″ (letter size)
To be placed on VLTs that are turned off or awaiting cleaning

Winner Claims instructions
8.5″x11″ (letter size)
May be placed in “winners’ frame”
English | Spanish

Temporary Closure and Reopening FAQs

Video Lottery FAQs

As with prior efforts to safely reopening businesses, we are monitoring the Governor’s office and public health official guidelines to work with retailers in each county as businesses are allowed to do so. As this phased process takes effect, Video Lottery terminals will be turned back on at establishments that can follow new guidelines meant to enhance staff and customer safety. These guidelines address topics such as space between terminals, cleaning protocols, and occupancy.

We will continue to update resources on this page as more information is made available around reopening. Feel free to reach out to your Field Sales Representative or Customer Service at 800-540-1000 for additional information.

The Lottery’s administrative rule governing re-enabling VLTs during reopening phases is available here.

No. Unfortunately, there are no plans or funds in place to compensate lost revenue during this unprecedented suspension of play, either for retailers or the Lottery itself.

In addition to ongoing communications from your Field Representative, the Lottery will send periodic emails to the addresses we have on file. We encourage our retail partners to verify and update their contact information as necessary so they don’t miss important updates.

With the disabling of VLTs (Video Lottery Terminals) at retail establishments across the state based on the Governor’s executive order, Oregon Lottery has suspended the adding and removing of VLTs based on retailer sales performance until further notice.

This pause will allow Oregon Lottery to introduce a new way of looking at VLT performance.  When the 2020 contract began on June 28, 2020, Oregon Lottery video retailers moved to a commission structure based on dollars played.  To better align equipment management decisions to this model, Oregon Lottery has developed and distributed new thresholds for equipment management at retail.  Field Sales Representatives have been and will continue to be in contact with retailers to explain the new equipment management policy.

Yes, there are several reasons why VLTs should remain powered up including important security reasons. Oregon Lottery’s central video gaming system needs to communicate digitally with all lottery equipment on an ongoing basis. Turning the power off prevents this communication and our ability to monitor security risks. It also prevents us from performing software updates and installation of new games.

Once the current situation resolves, terminals that have not been powered will require hard reboots from a powered-off state. This can cause problems with many terminals including touch screen calibration changes and burnt out fuses. Ordinarily these are issues that a Lottery field technician can remedy quickly. However, when we re-enable the entire state, our field technicians will be understandably busy and may not be available for immediate assistance. Keeping the terminals powered now helps ensure you’ll be back to normal business as soon as possible after Video Lottery is re-enabled.

Read the “Power On” Information you received from the Lottery.

Video Lottery retailer costs during temporary closures

Yes. For the week ending Saturday, November 14th, the EFT draw from Video Lottery retailers will occur on Wednesday, November 18th. For the week ending Saturday, November 21st, the EFT draw from Video Lottery retailers will occur on Wednesday, November 25th.

We understand the financial pressures of the temporary closure. We are waiving the monthly network line charges for December 2020 and January 2021.

General FAQs

For now, any prize under $50,000 should be claimed by mail. For prizes $50,000 or more, players should call the Oregon Lottery at 503-540-1000 to make an appointment to claim their prize at the Salem office. As always, players should be certain to sign the back of their tickets.

Yes. Our Gaming Operations department plans to continue service at retail locations still selling Lottery products.

Yes, the letter and contracts will have to be signed after the fact. That would delay a retailer getting their approval letter, copy of the contract and certificate of authority. Nichole Applebee at 503-509-3520 can answer questions related to this.

Governor Brown recently launched a Coronavirus Small Business Resource Navigator to help connect small businesses to financial support that might be available to them during these challenging times. Please visit www.oregon4biz.com for more information. Additionally, you may contact your congressional representatives for assistance navigating the many changes at the federal level. Visit house.gov/representatives/find-your-representative to find contact information.

The fastest way to get your articles of incorporation/organization is from the Secretary of State Corporation Division website.